Refund a credit card payment you accepted

QuickBooks Payments is available at an additional cost. Learn more and apply.

You can issue the customer a credit card refund using your QuickBooks Payments account. Fees may apply.

What are the fees for a QuickBooks Payments account?

To record the refund:

  1. Click Create (+) > Refund Receipt.
  2. Select the customer you want to refund.
  3. In the table, enter information about the original sale for which you want to issue the refund.
  4. If you charged sales tax when you made the sale, select the Tax box.
  5. From the Payment method drop-down list, select the credit card used for the original payment.
  6. Make sure you select the Process credit card box.
  7. Click Save and close.

If you want to print the Credit Card Transaction Status window, click Print.

See also

Refund a down payment paid by credit card (no invoice)

Void a credit card payment

QuickBooks Payments overview