Why are some charges missing from the invoice?

If the Unbilled table at the top of the Invoice screen doesn't include activity you expected to see, these are possible reasons why:

• You haven't configured the appropriate settings. Which settings should I configure?
• You already included the charge on another invoice.
• The charge has the wrong customer. If you are using sub-customers, make sure you have the billing relationship (bill with parent) set up correctly.
• The charge has the wrong department.
• The time or expense wasn't marked as billable.

To find the missing activity, you can:

• Use Unbilled Charges to see if you can find the charge, credit, time, or expense activity that you may have entered incorrectly.
• Or, find the charge, credit, time, or expense for the customer. If a charge has already been included on an invoice, the details appear at the bottom of the charge form.