Prevent chargebacks and disputes with QuickBooks Payments

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Because of the nature of a recurring charge, chargebacks and disputes may happen from time to time.

Your best defense against chargebacks and disputes is to prevent them in the first place:

Always have written authorization from your customer before setting up a recurring charge or making changes.
Follow QuickBooks Payments best practices.
Pay attention to AVS check results. If there is an address mismatch, verify the correct identity of the cardholder to protect against fraud and risk of chargeback.

In the case of a dispute, you may be asked to produce the following documentation:

A copy of the signed billing authorization form.
Proof that the charge(s) in question was for goods or services the customer used before they canceled the contract.
Proof that a credit was issued to the cardholder for the disputed amount.