Refund a credit card payment you accepted
QuickBooks Payments is available at an additional cost. Learn more and apply.
You can issue the customer a credit card refund using your QuickBooks Payments account. Fees may apply.
What are the fees for a QuickBooks Payments account?
To record the refund:
- Click Create (+) > Refund Receipt.
- Select the customer you want to refund.
- In the table, enter information about the original sale for which you want to issue the refund.
- If you charged sales tax when you made the sale, select the Tax box.
- From the Payment method drop-down list, select the credit card used for the original payment.
- Make sure you select the Process credit card box.
- Click Save and close.
If you want to print the Credit Card Transaction Status window, click Print.
See also
Refund a down payment paid by credit card (no invoice)
Void a credit card payment
QuickBooks Payments overview