Record a chargeback
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What is a chargeback?
You can record a chargeback in two ways:
- Process the transaction as a refund.
- Record it as a business expense (explained below).
Either way, a chargeback transaction shows up on your bank statement as a separate item.
To record the chargeback as a business expense:
- Click Create (+) > Check.
- Select the checking account that your merchant account processor uses for your credit card transactions.
- Select the customer name that you used for the original credit card payment transaction.
- Delete the checking number. In its place, enter a note to indicate that this check is actually a chargeback, such as CB.
- Enter the total amount of the chargeback item.
- Clear the Print later checkbox.
- For the Account, choose the account that you charge for the transaction.
- Click Save and close.
See also
Prevent chargebacks and disputes
QuickBooks Payments overview